Polisi Pemulangan & Pertukaran | Hazani Jeans

Polisi Pemulangan & Pertukaran

Return & Exchange Policy
Kami mahu anda berpuas hati dengan setiap pembelian dari Hazani Jeans. Jika anda tidak berpuas hati, sila rujuk polisi berikut.

Ready Stock — Pertukaran Saiz

Pertukaran saiz dibenarkan dalam tempoh 7 hari selepas menerima pesanan. Jeans mestilah dalam keadaan asal iaitu belum dibasuh, belum dipakai, dan semua tag masih ada. Kos penghantaran untuk pertukaran ditanggung oleh pelanggan.

Pertukaran bergantung pada ketersediaan stok saiz yang dikehendaki. Sila WhatsApp kami di +6017-232 0739 untuk memulakan proses pertukaran.

Ready Stock — Pemulangan & Bayaran Balik

Pemulangan diterima dalam tempoh 7 hari selepas menerima pesanan. Jeans mestilah dalam keadaan asal iaitu belum dibasuh, belum dipakai, dan semua tag masih ada.

Bayaran balik akan diproses dalam 7 – 14 hari bekerja selepas jeans diterima semula dan disahkan keadaannya. Kos penghantaran asal tidak dikembalikan. Kos penghantaran pemulangan ditanggung oleh pelanggan.

Make to Order (Custom) — Tiada Pemulangan

Oleh kerana setiap jeans custom dijahit khas mengikut ukuran dan pilihan anda, pesanan Make to Order tidak boleh dipulangkan atau dibatalkan setelah pengeluaran bermula.

Jika terdapat kecacatan pada jahitan atau material, sila hubungi kami dalam tempoh 7 hari selepas penerimaan. Kami akan membaiki tanpa caj tambahan.

Kes Tidak Layak Untuk Pemulangan

Jeans yang sudah dibasuh atau dipakai, jeans yang telah diubah suai (alter) oleh pihak lain, kerosakan yang disebabkan oleh pemakaian biasa, dan pesanan yang melebihi 7 hari selepas penerimaan.

Proses Pemulangan

1
WhatsApp kami di +6017-232 0739 dan nyatakan sebab pemulangan.
2
Kami akan sahkan sama ada pemulangan layak.
3
Hantar jeans kembali ke alamat yang diberikan (kos penghantaran ditanggung pelanggan).
4
Setelah kami terima dan semak, bayaran balik akan diproses dalam 7–14 hari bekerja.

Nak mulakan proses pemulangan atau pertukaran?

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We want you to be happy with every Hazani Jeans purchase. If you're not satisfied, please refer to the policy below.

Ready Stock — Size Exchange

Size exchanges are allowed within 7 days of receiving your order. Jeans must be in original condition — unwashed, unworn, with all tags attached. Return shipping costs for exchanges are borne by the customer.

Exchanges are subject to size availability. Please WhatsApp us at +6017-232 0739 to initiate an exchange.

Ready Stock — Returns & Refunds

Returns are accepted within 7 days of receiving your order. Jeans must be in original condition — unwashed, unworn, with all tags attached.

Refunds will be processed within 7 – 14 working days after the jeans are received and inspected. Original shipping costs are non-refundable. Return shipping costs are borne by the customer.

Make to Order (Custom) — No Returns

As each custom pair is sewn specifically to your measurements and preferences, Make to Order purchases cannot be returned or cancelled once production has begun.

If there is a defect in stitching or material, please contact us within 7 days of receiving your order. We will repair it at no additional cost.

Non-Returnable Cases

Jeans that have been washed or worn, jeans that have been altered by a third party, damage caused by normal wear and tear, and orders beyond 7 days after delivery.

Return Process

1
WhatsApp us at +6017-232 0739 and state your reason for return.
2
We will confirm whether the return is eligible.
3
Ship the jeans back to the address provided (shipping costs borne by customer).
4
Once received and inspected, refund will be processed within 7–14 working days.

Want to start a return or exchange?

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